As Executive Vice President, Global Communications and Customer Satisfaction, Toys“R”Us, Inc., Amy von Walter serves as a member of the company’s Global Leadership Team and is responsible for both external and internal communications, including its customer service function. Ms. von Walter oversees strategic efforts related to media relations, crisis management and brand reputation, as well as special events and team member engagement. She also leads philanthropic efforts, emphasizing the company’s commitment to keeping children safe and helping them in times of need. Through her oversight of customer service, Ms. von Walter leads the development and implementation of processes and procedures that foster a customer-centric culture.
Prior to joining the company in 2015, Ms. von Walter served as Vice President of Communications and Public Affairs, Best Buy, where she led the corporate communications, brand public relations and internal communications teams. Before that, she held a variety of leadership positions in public relations, public affairs, and corporate and internal communications for Medtronic, HealthPartners, the U.S. Department of Homeland Security and the Metropolitan Airports Commission. She has also worked for Target Corporation and CBS Radio.
Ms. von Walter received a bachelor’s degree in broadcast journalism and public relations from the University of Minnesota.
She currently serves as a member of the Board of Directors for ACES Minnesota, an organization dedicated to helping low-income students close the achievement gap.