Susan Resnick West
Susan Resnick
Clinical Professor


Communication Management Program


ASC 121E

More Susan Resnick


Change Management
Corporate Social Responsibility
Leadership Development
Organizational Communication

Center Affiliation

Annenberg Innovation Lab

Dr. Resnick West specializes in organizational change and effectiveness. Her current research focuses on communication mechanisms to deal with the complex, multistakeholder problems of integrating corporate responsibility and sustainability. She is a member of Economic, Social and Environmental Sustainability, Designing Organizations for the Triple Bottom Line, a university-wide research consortium.

Dr. Resnick West teaches graduate courses in Communicating Strategy and Change, Communication Leadership in the Entertainment Industry, Leading and Communicating Change in Global Organizations and Communicating Corporate Social Responsibility.

She joined USC Annenberg in fall 2008 from the USC Marshall School of Business' Center for Effective Organizations where her research focused on employee development and evaluation to enable strategic change. She is an Annenberg Innovation Lab Research Fellow. Dr. Resnick West has been an active consultant to a wide variety of organizations including among others Asian Development Bank, Alliance for Redesigning Government, Barclay's Global Investors, Cedars Sinai, Chevron, Dream Works, Hospital Council of Southern California, Hitachi Data Systems, Invisible Children, Northrop Grumman, Price Waterhouse Coopers, San Diego Union-Tribune, University of Iowa, US Department of the Navy, Westin Hotels and Xerox.

Dr. Resnick West has held management positions in the public and private sector and received research grants from the Association of Quality and Participation and Goal QPC. She obtained her B. A. and Ph.D. from UCLA.


Susan is co-author of Designing Performance Appraisal Systems and several articles on performance appraisal, the management of professional employees and the evaluation of strategic change efforts. She has developed numerous programs to enable employees to participate in strategic change including: The Changing Role of the Manager, Managing Change, Oops What Do We Do Now, You and the Balanced Score Card, Identifying and Using Job Competencies, Facilitation Skills, Strategic Self Design and Performance and Career Development.