Dr. Neff holds a Ph.D. and M.A. in Communication from the USC Annenberg School for Communication and Journalism, and a B.A. in Psychology from UC Santa Cruz. Prior to working at USC, Dr. Neff completed a post-doctoral fellowship at Barcelona Media Center, a think tank focused on technology and media research, and worked as a facilitator in USC’s Marshall School of Business’s Experiential Learning Center. She has worked in various capacities with organizations including the U.S. Navy, U.S. Army, NATO, Telefónica, Indra, and a variety of technology startups.
Dr. Neff’s research examines processes of collaboration and knowledge exchange at the team, organizational, and inter-organizational levels, and how social media and other technological platforms are used to support these core organizational processes. She also conducts research on strategic communication and how affective factors (e.g. trust, emotion) influence knowledge exchange in organizational contexts.
Her work has been published in Journal of Communication, Management Communication Quarterly, Journal of Computer-Mediated Communication and other peer-reviewed journals. Her 2011 dissertation won an award from the Organizational Communication Division of the International Communication Association.