Nguyen broadly studies social impacts of information communication technologies, urban digital infrastructure, technological innovation and entrepreneurship.

Her work has been published in premier scholarly journals such as the Journal of Computer Mediated Communication, International Journal of CommunicationJournal of Information Technologies & International Development, Mobile Media and Communication, Health Promotion and Practice. She presented in prestigious conferences targeting a variety of audiences including academics, practitioners, industry leaders, as well as policy makers (e.g., the Pacific Telecommunications Council, International Communication Association, Information and Communication Technologies and Development annual conferences).

She has also been honored with several awards such as the ProSPER.Net Leadership Program Fellowship Award (2017) by United Nations University, Institute for the Advanced Study of Sustainability, the Yale M. Braunstein Student Award (2019) by Pacific Telecommunications Council, and the Charles Benton Early Career Scholar Award (2020) by Benton Institute for Broadband and Society - TPRC Research Conference on Communications, Information, and Internet Policy.